Question 1

Who are the reviewers?

Accepted Answer

A real mix — designers, developers, PMs, shoppers, parents, students, retirees. We deliberately don't limit it to tech people, because most real users aren't. You can still filter by device, region, or audience type when you set up a campaign if you need a specific slice.

Question 2

How do you vet reviewers?

Accepted Answer

Anyone can apply — no portfolio, no tech background needed. Every applicant takes a short audition on a demo product before joining the pool, and we screen for real people (not bots or throwaway accounts). Reviewers who submit low-effort or off-brief work lose access to future campaigns.

Question 3

How do you keep feedback quality high?

Accepted Answer

Every completed review is checked against the campaign brief before it counts. Low-effort responses — one-word answers, silent videos, filler screenshots — are rejected and the reviewer isn't paid for that submission. Reviewers build a reputation score that unlocks better-paying projects over time.

Question 4

How fast will I get results?

Accepted Answer

Most projects come back within a few days of kickoff. Need it faster? Mention rush timing in your quote and we'll price accordingly.

Question 5

Can reviewers sign an NDA?

Accepted Answer

Yes — you can attach an NDA to any campaign for unreleased products. Reviewers must accept it before they see the brief.

Question 6

Do reviewers get paid?

Accepted Answer

Yes — per completed and accepted review. We're in our early stage right now and building the founding reviewer pool before we open paid campaigns at scale. Reviewers apply, pass an audition, and are invited to projects as they come in. Full payout terms are shared before anyone accepts a campaign.

Question 7

What if a reviewer's feedback isn't useful?

Accepted Answer

You can reject a submission during the review window. Rejected submissions don't count toward your paid total, and we top up your campaign with a replacement reviewer.

Question 8

Do you support mobile app testing?

Accepted Answer

Yes. Reviewers can install iOS or Android builds via TestFlight, Firebase App Distribution, Play Store internal testing, or direct APK / IPA when applicable.

Question 9

How is EyesOnDeck different from UserTesting or Userlytics?

Accepted Answer

Two big differences: our pool is a real mix of everyday people rather than a narrow group of professional testers, and it's pay-per-project with no subscription. You can also mix video, screenshots, and written feedback in a single campaign instead of paying for one fixed format.

Common questions.